Refund & Cancellation Policy

Effective 28 October 2026

Cancelling your subscription

You can cancel at any time by emailing [email protected]. There's no minimum term and no cancellation fee. We'll confirm your cancellation by email.

• Cancel before the 1st: you won't be charged again.
• Cancel after you've been charged, but before your box ships: we'll refund that month in full, or ship it if you'd prefer.
• Cancel after your box has shipped: that box is yours and the month isn't refundable. You won't be charged after that.

You can also pause your subscription instead of cancelling. Email us and say which months you want to skip.

Card verification charge

When you sign up we charge R2.00 to verify your card. We refund this automatically straight away. How quickly it shows on your statement depends on your bank.

Plants that arrive damaged or unhealthy

Plants are living things and travel in a box, so a few dropped leaves or a little loose soil is normal and the plant will recover. If your plant arrives badly damaged, dead or diseased, or the pot is broken:

1. Email [email protected] within 48 hours of delivery.
2. Include your name and photos of the plant and packaging.

We'll send a replacement plant or refund that month in full, whichever you prefer.

Boxes that don't arrive

If your box hasn't arrived within 10 business days of our shipping email, let us know. We'll trace it with the courier, and if it's lost we'll send a replacement or refund you in full. This doesn't apply if the box was lost because of an incorrect address you gave us. See our Shipping & Delivery Policy.

Returns

Because plants are living and perishable, we can't accept returns of plants that arrived in good condition, including because you don't like the variety you received. This is in line with the exemption for goods that deteriorate rapidly in section 42 of the Electronic Communications and Transactions Act. It doesn't affect your rights under the Consumer Protection Act if a plant is defective or not as described.

Duplicate or incorrect charges

If you think we've charged you in error, email us and we'll investigate. Anything charged in error is refunded in full.

How refunds are paid

Refunds go back to the card you paid with, through Paystack. We process approved refunds within 3 business days. Your bank may then take 5–10 business days to show the refund on your statement. We can't refund to a different card or account.

Contact

Saffron de la Rouviere, trading as Saffron's Garden
Email: [email protected]