Shipping & Delivery Policy
Effective 28 October 2026
Where we deliver
We deliver to street addresses anywhere in South Africa. We can't deliver to PO boxes or outside South Africa.
What it costs
Delivery is included in your R600.00 monthly subscription. There are no extra delivery charges.
When your box ships
We charge all subscribers on the 1st of each month and send all boxes out together within 5 business days after the 1st. Your box ships only once that month's payment has gone through. If your payment is retried later in the month, your box goes out with the next dispatch after it succeeds.
To keep plants from sitting in a warm depot over the weekend, we usually dispatch from Monday to Wednesday.
How long delivery takes
We use a range of trusted South African couriers, and the courier can change from month to month. Once dispatched, boxes usually arrive within:
- 2–3 business days in main centres;
- 3–5 business days in regional and outlying areas.
We'll email you when your box ships. Public holidays, severe weather and courier delays can occasionally add time.
Receiving your box
- Please give us an address where someone can receive the box during working hours, plus a phone number the courier can call.
- Unpack your plant as soon as possible after it arrives. It has been in a dark box and will want light and, usually, water. Follow the care card.
- If the courier can't deliver after their attempts, the box may be returned to us. We'll contact you to arrange redelivery, which may cost extra.
Changing your address
Email [email protected] before the 1st of the month to change where that month's box goes. If you give us a wrong or incomplete address and the box is lost or returned, we can't offer a free replacement, but we'll do our best to help.
Damaged or missing boxes
If your plant arrives damaged or unhealthy, or your box hasn't arrived within 10 business days of the shipping email, see our Refund & Cancellation Policy. In short: email us within 48 hours of delivery with photos and we'll put it right.